FAQ

How long does shipping take?
Orders are processed in 1–3 business days and typically arrive within 5–9 business days after that. You'll receive tracking by email once your order ships.

How much is shipping?
Shipping is free on every order.

Where do you ship?
We currently ship within the United States.

Can I track my order?
Yes — you'll get a tracking link by email once your order ships.

What's your return policy?
We offer a 30-day return guarantee. If you're not satisfied, email us and we'll help. See our Returns & Refunds page for details.

What if my item arrives damaged?
Contact us within 7 days with a photo and we'll send a replacement or refund right away.

How do I contact you?
Email us at culturee4l@gmail.com — we usually reply within 24 hours.